Cisco smartnet support and maintenance contracts are available in the united states and use these support codes to give user access to tac, support, hardware replacement, software and ios upgrades as. Cisco constantly improve the features and capabilities of their equipment, these features and enhancements are only available by installing the latest software version. How can i obtain the software updates included with cisco smart net total care service contract. Update and upgrade operating system software for your devices from the cisco support website. Cisco software support service swss offers comprehensive coverage for the software application products and suites, that keep your systems and your business running smoothly.
Air force af cisco joint enterprise level agreement jela frequently asked questions 1. All of the smartnet support contracts that we sell are delivered by cisco themselves. Smartnet is a hardware and software maintenance contract for cisco equipment which is supplied directly from cisco. Citynet cisco smartnet voice, data, internet provider. Duration standard hardware software 90days only hardware replacement if the part is broken no tac support from cisco no access to knowledge transfer resources no software updated or upgrades no commitment of sca. Cisco smartnet, juniper jcare extended warranties and. Less those exempted organizations, cisco smartnet includes maintenance support global 24hour access to experts in the cisco. Can someone give me a basic overview of cisco smartnet. Products cisco smart net total care service data sheet cisco. Cisco smartnet new download policy cisco community. Smartnet total care advance replacement 4 business hours provides all of the features of smartnet software support and updates in that it provides extended access to cisco. Smart net total care replaces traditional licensing methods with smart software licensing, allowing you to procure.
A while back i spent a log time and a few phone calls actually getting my smartnet contracts hooked up to my cisco id. Hybrid support uses a combination of products like smartnet, thirdparty maintenance and a spares program to develop a support system built around your organizations network infrastructure. Cisco smartnet service helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics. Working in partnership with cisco through the cisco services partner program cspp, smartnet support 365 are able to deliver cisco products along with all of the cisco support options available through cisco branded services such as cisco smartnet alongside our cisco support services to deliver a feature rich hardware and software maintenance support proposition at a. Once you have a contract number you can associate it with your cisco. Cisco support buy smartnet online smartnet overview smartnet levels smartnet 8x5xnbd smartnet faq. Learn how cisco smart net total care service provides technical services and. Com smartnet sales manager reggie grant, received an interesting email this week. Ithsc cisco smartnet maintenance and ios upgrade types. The customer does not lose the ability for upgrades, updates, etc. Ptsinet reduces network downtime with fast, expert technical support, and flexible hardware coverage. It provides a unified customercentric view of assets and contracts as. Does not cover voice over ip voip or quality of service qos configurations choose smartnet for these.
Buy cisco smartnet software support service conecmuliccxcmb from us. Your cisco service contract puts you directly in touch with cisco s technical support experts and engineers to rapidly solve network issues and help. Confusingly all smartnet contracts provides 24 x 7 access to the cisco tac, the nbd next business day and 2 hour support level refer to the time after fault identification during which cisco will ship replacement parts. If you order cisco support, you are probably familiar with part number prefixes like snt and sntp. Cisco smart net total care formerly cisco smartnet provides hasslefree technical support of contracts with licensing. Cisco will provide only technical support via tac, access to cisco. Cisco and it networking support and extended warranties. Cisco commerce software subscriptions and services ccwr quote, order, and manage your service contracts and software subscriptions. Products cisco smart net total care service data sheet. Cisco smartnet refresh your technologies features with regular software updates. Support for these smart capabilities is provided through a community monitored by cisco. Please follow the steps below to associate contracts to your cisco.
Cisco already offers free updates for almost all small 1ru switches, why not include routers or higher level feature sets when a license is purchased. What is smartnet, how does it work and how much does it cost. Provided directly by cisco, it entitles you to software support and upgrades and hardware replacement within an agreed timeframe. Ithsc smartnet calculator buy cisco smartnet online. First select a person at your organization to administer the portal. Today, i found out that i need to upgrade the software on. Does cisco smartnet contract cover software updates. Learn about business continuity best practices during the covid19 pandemic. Cisco should stop assigning smartnet contract numbers and using them as unique identifiers. Cisco smart net total care service customer experience. Ptsinet the alternative to cisco smartnet pyramids ptsinet is a complete thirdparty maintenance solution customized for your current and legacy cisco equipment and budget needs. Our personalized web and mobile support provides you with the ability to see modelspecific content, download software, access automated tools, join forums, and manage your support cases. Manage your cisco inventory, product lifecycle and contract status plus. The smartnet portal allows you to see endoflife information, support coverage, alerts, and reports for your devices.
Cisco service plans consu1as2a10k9 service, ips service, 8 x 5 x nbd, asa5520aip10k9. Are cisco software updates included with the cisco smartnet contract. That said, pay very close attention to exactly what smartnet features you are purchasing. Cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to field engineers and cisco. He mentioned that it should be something with snt instead smbs cisco smb support but im still not sure as there is no information about different smartnet contracts and differences especially for software updates. Smartnet is manufacturers hardware and software support for your cisco products. Learn how cisco smart net total care service provides technical services and smart. Cisco os software updates are available for download from. The cisco ios software running on your cisco device. If you get a firmware image for a switch and install it on a switch that has no smartnet contract and the switch misbehaves, you have essentially created a switch that has no support options. Typically priced at 40% less than full blown smartnet. In addition to cisco tac phone support, cisco smartnet service includes access.
Get a designated cisco expert assigned to your business. Manage risk, fix problems, operate efficiently with responsive, smart support. Cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to cisco experts and online selfhelp resources required to resolve issues with most cisco products. This agreement supports requirements for all conus and oconus locations as follows. Cisco smart net total care service customer experience cisco. With a smartnet contract, you may download up to 25 licensed software. Replacement hardware delivered by the next business day subject to fault identification by cisco software tools designed to simplify hardware configuration and use. The contract may be sold only by authorised cisco partners and is normally an annual contract although longer term contracts are available please contact us for more details. Despite the link title, the link actually leads to the 2017 cisco catalyst ios software update program for catalyst 2000, 3000, and 4000 series switches product bulletin document. Two hour response for remedial hardware maintenance, twentyfour 24 hours per day, seven. Hopefully cisco reevaluates this and makes some kind of program where people can get access to software updates without having to purchase a smartnet contract. Cisco smartnet benefit access to cisco tac, software.
Air force af cisco joint enterprise level agreement. Because its not under contract, cisco wont help you debug it. This person will register for portal access first, becoming the delegated administrator. Any cisco branded hardware or software, having a part number with an associated smartnet part number conxxx is covered under the agreement. Designed to empower cisco partners and their customers, netformx assetxpert is a selfservice portal to organize and manage at a glance smartnet contracts, software subscriptions, and assets. If youre thinking about software such a cisco security manager, then the. A standard cisco smartnet support contract includes. Support information, video tutorials, tools, and resources for ciscos smart net total care sntc services offering.
A smartnet contract gives you the right to upgrade the software on your cisco appliance. Cisco service contract best price available online. There is no additional cost to cisco if you just purchase the software download access, and no tech support. Cisco smartnet solution support extended service agreement. Smart capabilities are delivered through the smartnet portal, providing actionable information and automation to support your cisco products. When you need support you simply call the cisco technical assistance centre tac which is a 24 hour support service available free of charge to smartnet contract owners. Smart net total care provides awardwinning technical support along with an.
Entitlement to smart capabilities means that you have access to the smart net total care portal, and the cisco collector software. Download operating system software updates for your licensed feature set. Solved cisco firmware for devices not under smartnet. Cisco commerce software subscriptions and services ccwr. Its actually termed as a contract number rather than a license. Support for these smart capabilities is provided through a community monitored by cisco and peer experts. The department of the navy don enrollment onto the department of defense dod joint enterprise level agreement jela includes cisco smartnet for all cisco branded hardware and software eligible for smartnet coverage. All smartnet and support essentials customers are entitled to smart capabilities. Hi, can you please explain to me what cisco smartnet is, how does it work and how much does it cost. Ithsc cisco smartnet cisco maintenance and ios upgrades.
Similar to cisco smartnet, hybrid support can offer exceptional technical support, hardware replacement, and realtime solutions. According to this document, it looks like there are some conditions in which you can update the ios software, even without a support smartnet contract. Ios software upgrades for new features, capabilities and software bug fixes. Enter service contracts numbers in the space provided and click on the submit button. Once you have done this you can choose the level of cover smartnet services you require for an instant price in 3 easy stages. To generate a new cisco smartnet quote, renew an existing contract purchased from another supplier and buy online you first need to specify the cisco product part number of the item you would like smartnet cover on. The problem is that cisco tac representative told me that my smartnet contract i have consmbsas5sbk9 is hardwareonly. Cisco will either make a software patch available from the cisco. Choose the entry below that describes your purchase path. Update and upgrade operating system software for your devices from the cisco support website smart capabilities use one portal to help manage your cisco inventory, view lifecycle details, check contract status, assess alert information, and run reports. Cisco software support offers comprehensive coverage from foundational support to enhanced and premium levels for your cisco software application products. Cisco smartnet service is essential to keeping your business functions available, secure, and operating at peak performance. Theyll quickly get to know your it environment, working sidebyside with your own support team. Cisco service consntct0812 smartnet 8x5xnbd cisco 5508 5508 series wi.
A cisco smartnet support partner contract is purchased through cisco, so anything a smartnet contract can provide our cts solution will also provide. Ios update rights without contract cisco community. To fasttrack the full benefits of your cisco software, get the enhanced or premium levels of service. Products as well as access to ciscos online software. The basic level of service will help you keep your systems and business applications running smoothly. We have fast shipping and a great assortment of itproducts for business. Swss is a single offer, that provides endtoend support for your cisco software products.
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